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IT Support Analyst
Category: Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-89810027

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Lands' End

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  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
IT Support Analyst
IT Support Analyst

Information Technology


Lands' End® is a classic American lifestyle brand with a passion for quality, legendary service, real value and a simple two-word promise to stand behind everything it sells: Guaranteed. Period.® Lands' End delivers timeless style for Men, Women, Kids and the Home. With over 50 years of experience, Lands' End is renowned for its culture of service for the customer and is recognized as an innovator in the industry. Lands' End is publicly traded and listed on NASDAQ under the trading symbol (LE).

Seeking an IT Support Analyst for daily 2nd and 3rd level support on Client Device technologies, project work, Technical Lead role responsibilities, request fulfillment, documentation, and collaboration with other IT team members to advance core client technologies. The best candidates will have strong skills in change adopting mindset, positivity, relationship building, and collaboration in addition to proven technical skill.

Additional technical responsibilities will include supporting printers, mobile devices, audio/visual solutions, thin client devices, barcode printers, Mac hardware and OS X, Point of Sale (POS) and handheld/mobile scanning technologies. Networking and Telco experience would also be beneficial in this role.

Skills and Abilities:

+ Requires excellent interpersonal skills and the ability to interface with all levels of personnel

+ Must be able to adapt to changing work situations and grasp and apply new ideas

+ Proven teamwork and leadership skills

+ Strong customer service, problem solving and analytical skills

+ Excels in communication skills (verbal and written) with all levels of personnel

+ Must be able to work independently to produce results and as a team

Education and Work Experience:

+ 2-4 year related IT degree or comparable work experience

+ Certifications Recommended, at least one of: CompTIA Network+, CompTIA Security+, MCP, Apple Certified Technician, ITIL Foundation v3

+ Minimum 4-6 yrs experience with Client Device technology support/installations

Technical Knowledge:

+ Solid knowledge of current Windows, Mac and iOS operating systems required

+ Solid knowledge of Microsoft Office Suite (Version 2010 and above) and O365

+ Solid knowledge of Adobe Creative Cloud is a plus

+ Solid knowledge of JAMF and Casper Suite is a plus

+ Solid experience supporting productivity applications, Outlook, connectivity to file servers and application servers

+ Experience supporting Active Directory and SCCM concepts, scripting, and management

+ Experience supporting HPDM console, and thin client management

+ Technology Ownership -- Manage current inventory levels, budget yearly refresh efforts, document/support/new processes, and/or train other teams, as applicable

+ Experience supporting desktops/laptops in a corporate network setting

+ Actively update and manage support ticket queue via Service Management tool. (ServiceNow)

+ Software/Hardware installation and troubleshooting

+ Demonstrate ability to analyze problems, perform root cause analysis and apply appropriate solutions

+ Create and maintain technical documentation for end users and support teams?

+ Some business travel to other office locations may be required

+ Weekend, On-Call and Off-hours may be required at times

+ Ability to lift 50lbs

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